MONITORING

+ Digital Diallers

Most security alarm panels have a digital dialler built in as a standard feature. A digital dialler uses the conventional telephone service or PSTN (public switched telephone network) to transmit signals to the monitoring centre.

It is estimated that with over one million alarm panels communicating by dialler most of the Security Industry is based on this product. The Client pays the cost of a phone call every time the alarm panel communicates to a Monitoring Centre.

The digital dialling formats are now very efficient and in Australia the Contact ID Format is the norm. It is a DTMF format and has worked very efficiently over the analogue phone service traditionally available in this country. This is now changing. CMS has a fully duplicated network and equipment to provide dialler services. The alarm panel at the Client Premises is programmed with a dedicated Securidial 1345 number to a dialler receiver at CMS with a dedicated group of multiple pstn numbers attached. Should the panel be unable to receive the verified code to transmit information to CMS then the panel switches to a second 1345 number which dials a different receiver with an alternative multiple group of telephone numbers on an alternative technology network. The two 1345 numbers are also engineered to backup each other.

CMS provides an extremely high availability on this service but there still has to be a pstn line available at the Client Premises and a working panel to ensure the monitoring service.

CMS recommends that the panel be programmed to send regular tests on a daily basis. Should the Client understand the risk and require a less frequent test activity this is also an option for a lower risk domestic application.

CMS also recommend that the alarm panel be programmed to send one alarm per Zone per armed period. This is called lockout and ensures the client does not incur excessive phone charges. All system management are sent and monitored as well as security alarms.

The use of a dialler as the Class 1 or Class 2 transmission system should be based on the risk assessment for the premises and the Class of alarm system installed as per Australian Standard contained in the AS/NZS2201:1-2007 Systems Installed in Clients Premises and AS/NZS 2201:5-2008 Alarm Transmission Systems.

A higher security option may better suit the premises and consideration should be given to other products provided by CMS with a Class 3 or higher option. These systems have the added benefit of a fixed operating cost.

From 2009 onwards the Telecommunication Companies commenced introducing digital IP services. The pstn diallers may have difficulties working on the new networks, or when VOIP services are used by the client or when no copper is available.

Diallers have been the backbone of the Security Industry but the future is in the new technologies as installed in the UK, USA and NZ. The copper network traditionally used by Telstra and some Telecommunication Companies is a very small part of their future plans. Fibre networks and Wireless networks are the future now with wireless requiring less capital commitment and maintenance.

+ GSM Network Reporting

GSM is the acronym for the telecommunications network called Global System for Mobile Communications. It is the second generation of digital technology used for mobile communication but with the added capacity to send data services.

In the Security Alarm Industry it is used to transmit digital alarm signals as a backup to, or to replace, the PSTN Telephone Digital Dialler.

Use of SMS as a method of transmitting alarm signals is rarely used as a "Store and Forward" method with no time requirements for message delivery is hardly the right choice for security alarm data transmission.

A GSM module containing a SIM card is included in or added to a security alarm panel to allow reporting over the GSM Network. Depending on the carrier and the plan chosen for the SIM card this could be a service shared with mobile phone voice services or a dedicated data network. Ownership of the SIM card is also a consideration of the quality and availability of the service.

As dedicated data networks are now provided by GPRS Networks (General Packet Radio Service) it is likely that a GSM device is shared with voice calls with the inherent cell swapping, overloading and data corruption of alarm signals, jamming and messages lost.

Where GSM is used it should be realised that on most occasions it shares the network with voice communications which contain many users, a voice priority on demand, a complicated switching between cells, and variance in signal strength.

As a backup service to a PSTN Dialler, there should be interconnection between the two devices so that each monitors the availability to report for each other and therefore increases the availability but generally remaining a Class 2 Dialler service.

A higher security option may better suit the premises and consideration should be given to other products provided by CMS with a Class 3 or higher option or later IP network option. These systems have the added benefit of a fixed operating cost.

+ IP Multipath

The Fratech Multipath product from Inner Range allows a most comprehensive solution for all Client Premises alternatives and interfacing with the Concept range of security alarm panels.

This was the first product installed by CMS as it provided all the options and gave CMS full data logging of all signals in our network servers in our monitoring centre.

When utilising the Alarm Panels and Products from inner Range a complete security solution is available from the detector to the Monitoring Centre.

Fratech recognise that alarm systems are installed in many and varied locations with different requirements to telecommunications and access to the outside world. They have therefore produced a number of products using different technologies and different networks to best suit all situations.

Fratech provides Class 2 to Class 5 Transmission services to AS/NZS 2201.5:2008

Fratech Multipath is designed in Australia by the Inner Range Company and will interface with all widely used alarm panels supplied in Australia by all manufacturers.

Fratech utilises all wireless networks for GPRS services including Optus, Telstra and Telstra Next G and Vodafone networks. These are used for Primary services and as the backup or secondary path for Class 3 services and to achieve the Class 4 and Class 5 services using Ethernet as the primary path.

Services Offered:

Class 2 - 60 Minute Polling Supervision Class 3 - 120 Second Polling Supervision Class 4 - 60 Second Polling Supervision Class 5 - 20 Seconding Polling Supervision Plans GPRS Ethernet/GPRS Ethernet/Dual GPRS Ethernet

+ Emizon 21 Network

Emizon is a product developed in the UK as a replacement for the British Telecom Securitel Product known as the BT Base 10.

It is now operating in the UK, USA and Australia and has a Network architecture similar to the Securitel product but using the latest IP Networks to transmit signals to monitoring centres.

CMS was the first in Monitoring Centre in Australia to make this product available and we now monitor over this network more clients than we had on Securitel.

The reason is simple, it is a product for the future, it can interface will all security alarm systems and it uses multiple technologies and different Telecommunications Companies to provide multiple paths of communications and at a very competitive fixed price.

Emizon provides Class 2 to Class 5 Transmission services and has been tested to AS/NZS2201.5:2008.

Emizon is supported in Australia by the supplier of the TCD interface from MCM Electronics.

Emizon utilises both the Optus and Telstra Next G GPRS networks which are used as the backup or secondary path and can achieve the Class 4 and Class 5 services using Ethernet as the primary path.

+ Wireless Monitoring

Wireless Monitoring Security Systems Featuring Latest Technology Whether you are wanting to upgrade your existing alarm system to wireless or installing a new wireless security system we offer the lastest technology in business and home alarm systems monitoring.

Wireless Monitoring Solutions use the secure GPRS network to transmit alarm events to the CMS Monitoring Centre.

Wireless Security Monitoring does not require a PSTN phone line to communicate alarm events.

4G Monitoring Most standard alarm security systems can easily be upgraded to Wireless Security Monitoring by simply adding a Wireless Module.

CMS offers a comprehensive and economic range of Wireless Monitoring packages tailored to meet each client’s particular needs. We conduct a full risk analysis to ensure our client's needs are always met.

+ Video Verification

CMS has currently a number of options to fulfil this requirement.

There is an issue with CMS Operators being able to identify what is seen on site via a video transmission and grading the response accordingly, especially without very specific instructions from the Client.

Video verification is just one method of confirming that genuine alarm activation is occurring. It is also a delaying activity to have to wait for video to be received for verification. Alarms are received within 20 seconds for older transmission systems and almost immediately for the new IP Transmission services. Video has a much slower transmission time and is not the primary source of the alarm but just additional information.

CMS promotes Alarm Verification by the use of multiple alarm detecting devices in the same area or more detecting devices at the risk. CMS Operators then provide expanded information by informing the Client of alarm activation that there has been activation in the foyer by detector #1 and by detector #2 and the front door. The Client knows very specifically that this is not a false alarm. Response is then given the correct priority on a prearranged basis.

With technology in mobile phones and local DVR solutions another option is to have CMS advise alarm activations and video can be viewed by the Client on the personal phone or remote into the DVR to access video.

+ Specialist Monitoring

Lone Worker If you are a Lone Worker, or responsible for a Lone Worker, the features of a Portable Personal Duress Alarm monitoring by Central Monitoring Services Pty Ltd is a necessity for you. In terms of personal security, we have many challenges and one of the most difficult is the Lone Worker.

A Lone Worker may be a Nurse starting or finishing the night shift, a Prison Guard, a Maintenance Person working alone or Security Operative have to work in a hazardous environment. When the Lone Worker presses the Portable Personal Duress Alarm monitoring by Central Monitoring Services we will get the alarm, the Lone Worker will feel his or her Portable Duress Device gently vibrate, giving him a clear signal that some one knows he needs assistance. As the situation requires immediate attention, our device will dial our 24 hour Monitoring Centre, where one of our highly skilled operators will answer the phone, the device will also send its approximate location to Central Monitoring Service, we will then dispatch your Intervention Teams, Security Guards, Supervisors or Staff Members to the location.

Family Members For your peace of mind your children may need the features of a Portable Personal Duress Alarm monitored by Central Monitoring Services.

The Portable Personal Duress Alarm monitored by Central Monitoring Services gives peace of mind to you as a parent. It allows you know that if they feel threatened or frightened, they can simply push a button and one of our Operators can be on the phone speaking to them finding their location and calling you or the emergency services.

Central Monitoring also offers Medical Monitoring for the Elderly in addition to its core business of Security Monitoring.

+ 24 Hour Security Monitoring

Having your Security System Monitored gives you the comfort and safety of knowing when an event occurs the appropriate actions are taken to ensure your ongoing security.

Benefits and features:

  • Instant notification of alarm events
  • Specific zone activation
  • Security reports
  • Notification of alarm not set
  • Security patrols
  • Notification of system faults (Allowing us to see detailed fault descriptions remotely)
  • Pricing
  • From $1 a day 24 hour security monitoring is the unbeatable way of ensuring your safety, property and possessions are continuously guarded.

All of our new security alarm systems are NBN ready.

How secure is it?

Our 24 hour security control room complies with legislative and industry standards. Staff are trained to a level exceeding industry requirements. The centre is operated 24 hours and all critical systems and communication pathways are fully redundant in the event of a catastrophic event.

What do I need?

All of our security intruder systems allow for 24 hour security monitoring. The standard method of communication from the alarm system to the monitoring control room is by utilising the premises telephone line. Alternatively wireless and internet communication devices are also available allowing for communication to the monitoring control room even when an active telephone line to the premises is not available.

Wireless communication options can also be utilised as a redundant communication gateway in the event the premises telephone line fails (i.e. Carrier down time or malicious damage).

SMS Benefits

  • Works wirelessly or via telephone line
  • Send SMS to your phone
  • Describes exactly which zone the alarm has occurred on
  • Not NBN compatible
  • Security alerts can be missed (Due to short SMS tone on your phone)
  • Only compatible on some security systems
  • Only available for one mobile
  • Small, approximately $0.30 charge on your telephone account every time an SMS is sent.

PHASE OUT – Phone Line Benefits

  • Control room compatible
  • Can call mobile directly (Rather than control room)
  • Alarm will continue to report during power failure
  • Unreliable on NBN connection
  • If calling a mobile directly (rather than our control room) its unknown which zone the alarm has occurred on
  • Small, approximately $0.30 charge on your telephone account every time the alarm reports to your mobile or our control room.

POPULAR – 3G/4G Wireless Benefits

  • Control room compatible
  • No telephone line required (No line rental and no additional call charges)
  • NBN compatible
  • Compatible with most alarm panels
  • Pocket Secure smartphone app (Compatible system required)
  • Remote Arm/Disarm compatibility via Pocket Secure (Compatible system required)
  • Telstra and Optus SIM compatible (providing extra redundancy)
  • Alarm will continue to report during power failure
  • Alarm will continue to report should the premises phone lines be cut
  • Most secure method
  • Additional costs associated

Smartphone App Benefits

  • No phone line required
  • NBN compatible
  • iFob Smartphone app
  • Push notifications for alarms and arming and disarming
  • Remote Arm/Disarm compatibility
  • Remote control of roller doors and gates
  • Remote history view
  • Notifications sound for sixty seconds (easier to be woken up)
  • Can be combined with Control room monitoring
  • Overall most cost effective
  • Compatible for up to ten users
  • Hard wired or wireless (Connects via your modem or cellular network)
  • Small monthly cost