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Police Alarm Attendance
 
Follow-up of all other alarm activations other than Category "A" alarms will remain the responsibility of members and their clients, who are expected use mobile patrols, customer involvement, or technology solutions such as remote video monitoring instead of just contacting police.

Category "A" alarm attendances where monitoring centres will request police to provide first line response are defined as:

Verified 'Intruder' Alarms:
  • Alarms reported from premises independently verified as 'suspicious' by a third party person at the site. 
  • Alarms reported from premises verified as 'suspicious' through deployment of remote video monitoring.
Unverified 'Intruder' alarms:

Intruder alarm activations from locations where there is judged to be a higher likelihood of the alarm being genuine, including but not necessarily limited to:
  • Financial institutions; 
  • Ministerial or other offices of public persons at risk; 
  • Drug wholesalers; 
  • Firearms dealers or other firearms storage areas; 
  • Premises where goods stored constitute a risk to the public; and 
  • Alarms from other premises from which multi-sector alarms have been received, and where the monitoring centre has unsuccessfully attempted to phone the premises to establish the cause.
Commercial 'Duress' or 'Hold-up' Alarms:
  • Reported duress alarms from 'at-risk' commercial premises as defined in section 3 of this Protocol
Residential 'Panic' or 'Emergency' Alarms:
  • Reported alarms from homes where the monitoring centre has already (unsuccessfully) attempted to phone the residence to establish the cause
Monitoring centres should use reasonable measures to try to establish whether alarms are genuine after police have been contacted (including phoning premises or contact lists as appropriate). In all instances where the alarm is established to be 'false', operators must immediately re-contact responding public authorities requesting them to call off attendance.

ASIAL members are required to comply with this Alarm Response Protocol (which also assumes compliance with AS 2201) and must provide customers with a copy on request

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